Privacy Policy

Last updated: April 7, 2026

Eastern North Carolina Designs LLC ("ENC Designs", "we", "us", or "our") operates the website encdllc.com and provides luxury outdoor living design-build services across coastal North Carolina. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, or become a client.

Information We Collect

We collect information that you provide directly to us when you submit a contact form, request a consultation, call or email us, sign a service agreement, or otherwise interact with our business. This may include:

• Name, email address, phone number, and physical address
• Property details and project requirements
• SMS and marketing communication preferences
• Payment information (handled by our third-party payment processors — we do not store full card numbers)
• Photographs or site plans you share with us for design purposes

We also automatically collect certain information when you visit our website, including browser type, device type, referring URL, pages visited, and general geographic location derived from IP address. This information is used for analytics and site performance improvements only.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide consultations, estimates, and services
• Communicate about your project, schedule, and payments
• Send transactional messages (appointment confirmations, project updates, invoices)
• Send marketing messages when you have opted in
• Improve our website, services, and client experience
• Comply with legal obligations and enforce our terms

SMS / Text Messaging

By providing your phone number to Eastern North Carolina Designs LLC, you may receive transactional and marketing SMS messages from us. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of SMS information sharing are excluded from third-party data sharing.

SMS opt-in requires affirmative consent via our contact form checkboxes. Consent is not a condition of purchase. You may opt out at any time by replying STOP to any message.

Transactional messages are limited to appointment confirmations, project updates, scheduling information, and billing. Marketing messages are limited to seasonal promotions, project showcases, and offers. Both types are separately opt-in through distinct checkboxes on our contact form. See our Terms of Service for full SMS terms.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies for essential site operation, analytics, and performance improvements. Essential cookies are required for the site to function and cannot be disabled. Analytics cookies (such as Google Analytics 4 and Microsoft Clarity, when configured) help us understand how visitors use our site and improve the experience. You can disable non-essential cookies through your browser settings. Disabling some cookies may affect site functionality.

Third-Party Services

We rely on reputable third-party service providers to operate our business. These may include website hosting, analytics, email delivery, SMS delivery, payment processing, and customer relationship management. These providers receive only the information necessary to perform their specific functions, and they are contractually required to protect your information.

We do not sell, rent, or trade your personal information. We never share mobile phone numbers or SMS consent records with third parties for marketing purposes.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and business retention obligations)
• Opt out of marketing communications at any time
• Opt out of SMS messages by replying STOP
• Request information about how your data is used (CCPA-style rights for California residents)

To exercise any of these rights, contact us at Encdesigns111@gmail.com or (919) 634-2359. We will respond within a reasonable time frame.

Data Retention and Security

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. No internet transmission is entirely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Eastern North Carolina Designs LLC
8722 NC 210 Highway
Four Oaks, NC 27524
Phone: (919) 634-2359
Email: Encdesigns111@gmail.com